Your First Agent
You can have a working agent in under five minutes. Omniflow walks you through three short steps: pick a mode, describe your business, and test it live.
An agent is a system prompt + a model + a voice + a set of tools. You can clone, version, and roll back an agent at any time, so don’t worry about getting it perfect on the first pass.
Step 1 — Agent mode
| Mode | When to pick it |
|---|---|
| Standard (chat) | Text agents, optionally with STT/TTS bolted on. Best when you want flexible tool use, retrieval, and full guardrails. |
| Realtime voice | Low-latency phone-quality agents using GPT-Realtime or Gemini Live. Best for inbound and outbound calls where every 100 ms counts. |
If you’re not sure, start with Standard — it has the deepest tooling and is the right choice for ~80% of use cases.
Step 2 — Company info
Name your agent
A friendly first name your customers will see — Ari, Jordan, Sam. Keep it short.
Pick a primary language
The default language for greetings and replies. Add more later from the Language tab on the agent.
Add company details
Company name, website, a one-line welcome message, and a plain-English description of what the agent should do. Omniflow uses these to generate a starter system prompt — be specific.
Pick a model
Defaults are sensible: GPT-4o-class for Standard, Gemini Live for Realtime. You can switch later in AI Infrastructure.
Step 3 — Test it
Omniflow drops you into a live test console. Talk to the agent (Realtime) or chat with it (Standard) and watch the transcript and tool calls populate in real time.
If something feels off:
- The greeting is wrong → edit the Welcome message.
- The agent is too chatty → edit the Prompt and tighten the system instructions.
- The voice is wrong → switch the voice in Voice models.
- The agent doesn’t know about your products → connect a Knowledge source.
Test mode does not count toward production analytics. Real customer calls will start appearing in the inbox and QA the moment you connect a channel and publish the agent.
Open in Omniflow
Related
| If you want to… | Go to |
|---|---|
| Refine your agent’s tone | Prompts & Tone |
| Connect knowledge | Knowledge Sources |
| Add tools the agent can call | Tools & Actions |
| Inspect runtime traces | Activity Logs & Traces |