Enterprise Overview
Enterprise is the part of Omniflow built for organizations with regulatory, residency, scale, or telephony requirements that go beyond what the standard SaaS tier covers. It’s not a separate product — it’s the same platform with additional deployment shapes, controls, and connectors switched on. If you’re a 30-person team you almost certainly don’t need any of this. If you’re running a contact center, processing PHI, operating across regulated jurisdictions, or measuring quality across millions of calls a year, this is the section to read.
Why this exists
Mid-market and enterprise buyers consistently ask four questions before they will sign:
- Where does the data live? (residency, sovereignty, single-tenant)
- How do we prove this is secure? (SOC 2, ISO 27001, HIPAA, GDPR)
- Does it work in our languages? (and at what quality level)
- Will it integrate with the call center we already paid for? (Genesys, NICE, Avaya, Cisco)
Each page in this section answers one of those questions in detail.
What’s in this section
Who should read what
| If you are… | Start with |
|---|---|
| A security or compliance reviewer | Security & Compliance |
| A buyer evaluating data residency | Deployment Options |
| A QM or contact-center operations lead | Speech Analytics & Quality Mgmt |
| A localization or multi-region lead | Language Support |
| A back-office or shared-services leader | Email Robot Assistant |
| A solutions engineer doing a POC | All five, in the order above |
How Enterprise differs from standard
| Capability | Standard | Enterprise |
|---|---|---|
| Hosting | Multi-tenant SaaS (EU or US region) | Multi-tenant, single-tenant, dedicated VPC, or self-hosted |
| Compliance | SOC 2 Type II | SOC 2, ISO 27001, HIPAA BAA, FedRAMP-aligned controls |
| Languages | Top 12 with full agent coverage | 40+ with tiered coverage (see Language Support) |
| Telephony | Twilio, Vonage | Plus Genesys, NICE, Avaya, Cisco, custom SIP |
| Voice analytics | Per-call summaries, sentiment | Full speech analytics, custom QM categories, BI export |
| Email automation | Standard inbox automations | ERA — high-volume back-office email handling with audit trail |
| SSO / SCIM | Standard SSO | SSO + SCIM + custom IdP, just-in-time provisioning |
| SLA | 99.9% | 99.95% with named CSM and incident response commitments |
Most Enterprise capabilities can be turned on individually — you don’t have to take the whole bundle. Talk to your account team about which subset matches your requirements.
Setup at a glance
Enterprise rollouts are not self-serve. The shape of the engagement is:
- Discovery — your team and ours align on residency, compliance, telephony, language, and integration requirements.
- Provisioning — we stand up the deployment shape you chose. For dedicated/self-hosted this includes the runbook and access controls.
- Connect telephony and identity — wire up SSO/SCIM (SSO & SCIM), then your contact-center platform (Telephony).
- Configure QM — set up speech analytics categories, scorecards, and BI export. See Speech Analytics and QA Analytics Overview.
- Pilot — a small, scoped pilot with explicit success metrics, then expand.
Where to go next
| If you want to… | Go to |
|---|---|
| Read the security whitepaper section by section | Security & Compliance |
| See which deployment matches your residency rules | Deployment Options |
| Confirm a specific language and channel pair is supported | Language Support |
| Understand QM categories and BI export | Speech Analytics & QM |
| Automate high-volume operational email | Email Robot Assistant |