E-Commerce & Shopify Order Actions
Connecting your Shopify, WooCommerce, or Magento store gives Omniflow real-time access to customer order history, package tracking, and store inventory.
What AI & Human Agents Can Do
| Action | Example Customer Request | How Omniflow Resolves It |
|---|---|---|
| Track Package | ”Where is my order #10842?” | Queries carrier API (FedEx, UPS, DHL) and returns live tracking link and estimated delivery date. |
| Cancel Order | ”I ordered the wrong color, can I cancel?” | Checks order fulfillment status; if unfulfilled, cancels order and restocks inventory. |
| Process Refund | ”I returned item #3819, where is my refund?” | Verifies return receipt and issues refund to original payment method. |
| Update Address | ”I need to change my shipping address.” | Validates new address format and updates order before dispatch. |
Connecting Your Shopify Store
- Go to Settings → Integrations → Shopify → Connect.
- Enter your
myshopify.comstore domain. - Authorize the Omniflow app with Order Read/Write permissions.
- Enable the Shopify Tools toggle in Agent Studio.
Related Guides
| If you want to… | Read |
|---|---|
| Configure agent tools | Tools & Actions |
| Connect CRM platforms | CRM Integrations |