Learning Paths

A learning path is an ordered sequence of scenarios. Use paths to onboard new hires (Week 1 — basics, Week 2 — escalations), to certify on a new product, or to coach a specific skill (De-escalation track).

Anatomy of a path

Field	What it does
Name	Short, clear — `New hire — week 1`.
Description	Why this path exists, who it’s for.
Steps	Ordered scenarios. Each step can require the previous to pass.
Pass threshold	Minimum rubric score to count a step as completed.
Reattempts	How many times a trainee can retry a failed step.
Due date	Optional. Shown to trainees and rolled up in reports.

Sequencing rules

Rule	Use it for
Strict	Each step must be passed before the next unlocks. Best for onboarding.
Open	Trainee picks any step in any order. Best for skill drills.
Mix	First N steps strict, rest open.

Pass thresholds are deliberately tunable. If your rubric is strict, a 70% threshold may be plenty; if it’s lenient, 85% might be the right floor. Calibrate after the first cohort runs through.

Build a path

Open Training

Go to Training → Learning Paths → New path.

Name and describe

Make the name something a trainee would recognize on their dashboard.

Add steps

Drag scenarios into the path in order. Each step shows its rubric and an estimated duration.

Set thresholds and reattempts

Per-step or path-wide. Reattempts can be unlimited or capped — capped is more honest.

Add a due date (optional)

Trainees see a countdown; managers get a “stalled trainees” alert if anyone falls behind.

Save

Assign to trainees

Open the path and click Assign. Pick individuals or whole teams. Each trainee gets:

A notification.
A row on their My Training dashboard.
A countdown if there’s a due date.
An auto-generated reminder email if they don’t start within 3 days.

Track progress

The path’s Progress tab shows:

Completion rate.
Median rubric score per step.
Time-to-completion distribution.
Step-level failure heatmap (which scenarios are tripping people up?).

Use the heatmap to find scenarios that are too hard, too easy, or unclear — those are the ones to rewrite.

Cloning and versioning

Paths can be cloned. Clone before tweaking if you have an active cohort — otherwise their assignment will move under their feet. Use Versions to see what changed when.

Open in Omniflow

If you want to…	Go to
Build the scenarios in your path	Scenarios
Run a practice call	Practice Calls
Review attempts	Reviews & Coaching